COVID-19: How we're responding
Notice to Travellers
Update: 20 January 2022
Restrictions on terminal access have been lifted and the general public is again able to enter the terminal.
Please note that due to COVID staffing shortages, the Airport Bar and Café, may not be open to service all flights. We apologise for any inconvenience.
Update: 11 October 2021
The Airport is operating limited services in October.
Please note that the Airport terminal is not considered a premise closed to unvaccinated adults as defined in section 2.18 of the Public Health (COVID-19 General) Order 2021.
Please note however, that the industry’s COVID-safe flying domestic passenger journey protocol (see: Domestic Passenger Journey Protocol) recommends limiting the number of meeters and greeters present at the Airport. In-line with this protocol, access to the terminal is restricted to passengers and those providing assistance to passengers only. Facemasks remain mandatory within the terminal and on domestic flights.
Update: 6 May 2021
The Airport is operating as normal, offering over 100 regular services per week.
Face masks are still mandatory at NSW airports. A person may remove their mask when eating or drinking, or communicating with another person who is deaf or hard of hearing. Airport workers and flight crew may remove their face mask when they are not interacting directly with passengers or on an aircraft without any passengers on-board. See: https://www.nsw.gov.au/covid-19/rules/face-mask-rules
Update: 12 January 2021
From Tuesday 12 January 2021, wearing a face mask is mandatory when:
- indoors at a NSW airport, including the passenger waiting area and
- during a domestic commercial flight when it is
- landing or taking off from a NSW airport or
- flying in NSW airspace.
Airport workers and flight crew may remove their face mask when they are not interacting directly with passengers or on an aircraft without any passengers onboard
17 December 2020
All members of the public are now welcome to enter the terminal and departure lounge. Please check in on arrival using the QR code, or manually register at the security screening point.
Please note that Biggles Flight Lounge Café and Bar may not be open to service flights between Christmas and New Years Day. A vending machine is available within the terminal offering snacks and cold drinks. We apologise for any inconvenience.
NSW government provides advice on travelling safely, including the use of face masks. www.nsw.gov.au/covid-19/being-covid-safe. Qantas and Fly pelican are able to provide facemasks for passengers on request.
Additional COVID cleaning and distancing measures remain in place, otherwise, travel procedures remain as normal.
Update: 22 June 2020
As restrictions start to ease across Australia, Qantas have re-commenced direct flights to and from Sydney. Please see www.qantas.com.au for up-to-date information on flight schedules, services and the Qantas Fly Well program.
Only travelling passengers will be permitted into the airport terminal, unless providing assistance to a passenger. Please practise social distancing and do not enter the terminal if you are unwell. Car hire services are available, however Biggles Flight Lounge Café remains closed until further notice.
In the interest of public health and safety, we have implemented a number of measures, including:
- Social distancing markers;
- Hand sanitiser and anti-bacterial soap are available throughout the terminal;
- Additional cleaning services, with the terminal being cleaned after each flight; and
- Installation of Perspex screens at all service counters.
Otherwise travel procedures continue as normal. For further information, we encourage all travellers to visit the Australian Government Department of Health website www.health.gov.au/.
Update: 15 April 2020
The Airport remains open, however, there are significant disruptions to airline services. Please see Airline websites for up-to-date information on flight schedules and services:
The passenger terminal building will only open two hours before and half an hour after a scheduled passenger flight.
Otherwise, the Airport will remain open for other aircraft operations, including general aviation services and aeromedical transfers.
For further information relating to COVID-19, please contact the Australian Government Department of Health website at www.health.gov.au. You can also call the Coronavirus Health Information Line on 1800 020 080 for advice. If you require translating or interpreting services, call 131 450.
Update: 23 March 2020
The Biggles Flight Lounge café and bar at Port Macquarie Airport is now closed in accordance with Government requirements.
Only passengers holding boarding passes should pass through security screening into the departure lounge to assist with social distancing guidelines.
Update: 19 March 2020
Port Macquarie-Hastings Council is taking measured precautions to ensure we keep our staff and our community safe, and are closely following the advice provided by the Federal and State health authorities. At the Airport, in collaboration with airlines, security and service providers, we are focused on the wellbeing of our customers and staff and on maintaining our service levels during this difficult period. We have implemented updated procedures, including increased cleaning, and are monitoring developments relating to COVID-19 daily.
We encourage passengers to check with their Airline for up to date flight information and recommend staying informed on COVID-19 (Coronavirus), via the Australian Government Department of Health website at www.health.gov.au. You can also call the Coronavirus Health Information Line on 1800 020 080 for advice. If you require translating or interpreting services, call 131 450.
Please note that any passengers arriving from International ports must self-quarantine for 14 days. Please refer to www.health.gov.au.
Travel restrictions do not extend to domestic travel. However if you are unwell, airlines must refuse to let you fly.